Terms & Conditions For Dress My Nest
These Terms and Conditions describe the services between you (the "Client") and (Dress My Nest), and form the Contract of Services ("Services").
CLIENT COMMUNICATION
To provide the best possible service it is best to reach me on email so I can respond accordingly with thoughts, ideas and the most current products and services.
We will work through convenient times to meet during the project. My usual appointment times are between 9am and 3pm Monday to Friday. I understand that you will have questions in between our appointments so please stay in touch between our meetings via email. We prefer that communication is by email so we have everything in writing and so we can get back to you as soon as we are able to. We are out and about a lot visiting clients so phone calls and texts tend to get lost.
DECISIONS
You are ultimately responsible for making the final decisions regarding the project. I will of course be sharing my expertise, opinions, offer resources, or make suggestions. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it.
If you decide to work with someone based on my referral, you must know the workings of that relationship will be entirely separate of my relationship with you. If you decide to purchase anything through our suppliers that is your decision.
PAYMENT
At our first meeting I will discuss whether it is suitable to work on an hourly rate basis or at a flat fee package basis.
Initial Consultation is $250 + gst. These are either at your home or in my studio. This is a working appointment where we discuss your project, we may discuss some ideas and concepts, I take the brief and we outline the scope of work. This appointment does not include a plan, moodboard or shopping list. If you choose to continue working with me then we carry on at my hourly rate ($150 + gst) or on a fixed rate package to complete the scope of work outlined.
Packages and Products
If you choose to work with me on a package, we will discuss whether this is to be paid up front or in instalments. If you are working with us on a package there will be a list of services that we will complete in return for this fee. Work outside of this will be renegotiated as part of an additional package - or charged at our hourly rate.
Time and Products
If we are not working on a set package rate I will charge based on an hourly rate of $150 plus GST. An invoice will be sent weekly invoicing any time spent on your project. If your project is outside my normal areas of work then I may need to charge travel time for some meetings - but this will be discussed with you prior.
Payment Terms
All payments are due within 5 days from the date of invoice. Interest of 2.5% per month shall be payable on all accounts not settled by their due date. The interest will be added monthly thereafter from the due date until the settlement is received.
I will require full payment for all products ordered through my suppliers on acceptance of the quote via email. All prices quoted are exclusive of GST unless otherwise stated.
CANCELLATION AND TERMINATION POLICY
You have the right to terminate this agreement at any time by giving written notice to Dress My Nest. You shall remain liable to pay Dress My Nest for any services provided to the date of termination. This also includes (but is not limited to) the cost of goods and materials supplied or ordered on the client's behalf and any services that may incur a cancellation fee.
LIABILITY AND WARRANTY
Dress My Nest has no liability to the Client for loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the Client which is, or are, incomplete, incorrect or inaccurate.
Dress My Nest shall not be liable for any failure to perform its duties due to circumstances beyond its control, including, without limitation, flood, fire, earthquake or otherwise adverse weather conditions.
Please ensure you have appropriate insurance in place to cover any damage that may be caused by any Suppliers while carrying out Services on behalf of Dress My Nest. The Client is responsible to seek any reparation directly from the Supplier concerned.
Dress My Nest does not warrant against fading of any finishes or oxidation of any products. Variations in colour are inherent to some finishes and finishes may vary in tone, colour and texture.
Please ensure you are in full understanding of any quantities you are purchasing and if necessary we advise checking with your trades to ensure these are correct.
Dress My Nest will not be held responsible for any fabrics or materials that may stretch, shrink or react to weather conditions or incorrect cleaning procedures. The client needs to take responsibility for and be aware of the harsh NZ sun conditions and how these can cause fabrics and furnishings to fade and rot.
Should any issues arise relating to the Services, please provide full details to me within 7 days of the supply of the relevant services.
SALES OF PRODUCTS, DELIVERY AND INSTALLATION
One of the added benefits of using a designer is the ability to access product not often available via, retail, wholesale and trade showrooms.
For any purchases that will be ordered through my suppliers then full payment must be made at the time of placing the order.
Whilst I will do everything I can to ensure your goods are delivered on time, Dress My Nest cannot be held responsible for delays in shipping beyond its control, including, but not limited to material shortages or transit strikes.
When goods are delivered to your property, please ensure they are checked thoroughly before being accepted and signed for. Dress My Nest cannot be held responsible for any loss or damage to items that is revealed after delivery has taken place.
Any orders placed through Dress My Nest are non-refundable and final.
RISK OF LOSS
If you choose to have items recovered, altered, or repaired, then these must leave your premises at the sole risk of the Client.
Dress My Nest will not be held responsible for any fixtures or fittings supplied by the client.
The Client shall ensure that the site is ready for any installation on the confirmed date. The Client is liable for any cancellation fee levied by the appointed Supplier.
YOUR COMMENTS
At the end of our project, I will ask you to write a few comments of our work together, as an evaluation. It helps me to see what you liked about the process, what results you received overall and anything else you'd like to add.
I would also be delighted if you would allow me to have professional photography of the finished project. I find this extremely valuable and now make it a consistent part of working with each client. Your personal details will not be shared with any third party aside for the purposes of ordering products for your project. The location and personal details of the occupants of the property will remain confidential.
Often, I use photographs and comments in the form of a client testimonial to share with others on my website and social media who are thinking of taking the next step in creating a beautiful home. You'll let me know if that's not acceptable.
REFERRALS
Many times in my Interior Design business, clients regularly send referrals to me. If you overhear someone saying they'd like to have an Interior Designer help them with their home, I invite you to direct them to the website (www.dressmynest.co.nz). You can also ask them to contact me to see if I can assist them in their project.
AGREEMENT
By continuing work with Dress My Nest, by accepting quotes and making payments for invoices, the Client is giving their agreement to these Terms and Conditions.